Reports to: Manager and Assistant Manager of Carter’s Play Place
Play Specialist will: • Greet customers, coworkers, and vendors warmly and pleasantly via in person, the telephone or electronically • Answers customer questions in a timely and accurate manner • Accept and process customer payments • Issue receipts, refunds, credits and change due • Ensures all customer waivers are completed and filed correctly • Maintains customer records accurately • Maintains a safe, secure and healthy workplace by establishing, following and enforcing policies and procedures • Responsible for completing opening and closing checklists • Responsible for equipment by following operating instructions, performing preventative maintenance and reporting issues to Supervisor • Responsible for keeping play, counter and party areas clean and organized • Ensures customers have a positive and memorable experience at Carter’s Play Place o Engaging and interacting with child(ren) o Engaging and interacting with parents or guardians • Any other duties requested by Carter’s Play Place
Qualifications: • Minimum high school diploma or certificate of equivalency required • Minimum one (1) year of experience of customer service preferred • Meets all company mandated requirements. Including: o CPR/First Aid/Blood Borne Pathogens Certifications o Criminal Background Check • Provides and cooperates with Carter’s Play Place in obtaining all documentation required • Able to develop and maintain positive working relationships with customers, families, and coworkers • Display maturity and sound judgment to work with materials of a confidential nature • Kind, compassionate and caring nature • Excellent verbal and writing skills • Positive attitude
Physical Requirements: The employee must: A. Regularly: 1. Speak; 2. Hear (both in person and using a telephone); 3. Sit; 4. Use hands to manipulate, handle or feel; 5. Reach with hands and arms and 6. Lift and/or move up to five (5) pounds. B. Frequently: 1. Stand, walk, stoop or kneel and 2. Lift and/or move up to ten (10) pounds. C. Occasionally: 1. Climb and/or straddle and 2. Lift and/or move up to twenty (20) pounds.
While performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Client residences in which the noise levels are usually moderate.